Taylor and Taylor Transportation LLC — Service Agreement
This Service Agreement (“Agreement”) is entered into between Taylor and Taylor Transportation LLC ("Company," "we," "us," or "our") and the customer ("you," "your") who engages with our services. By using our transportation, logistics, and SMS communication services, you agree to the terms outlined below.
Scope of Agreement
This Agreement governs your use of:
- Freight transportation and logistics services.
- Website (https://tayloroperation.com).
- SMS notifications and communications.
- Customer support services.
By continuing to use our services, you accept the terms of this Agreement. If you do not agree, please refrain from using our services.
Services Provided
Taylor and Taylor Transportation LLC offers logistics and freight transportation solutions. We commit to ensuring reliable and timely delivery of goods, subject to operational and regulatory constraints.
2.1 Service Availability
- We operate 24/7, but do not guarantee uninterrupted services.
- Service availability depends on traffic, weather, carrier schedules, and regulatory approvals.
2.2 Service Limitations
- All shipments must comply with federal, state, and local regulations.
Customer Responsibilities
You agree to:
- Provide accurate shipment details, including pickup and delivery addresses.
- Ensure goods are properly packaged and labeled.
- Comply with all legal, safety, and regulatory requirements.
- Pay all applicable fees and charges.
You must not:
- Misrepresent shipment details.
- Use our services for unlawful activities.
- Interfere with or disrupt our operations.
Failure to comply may result in service cancellation or legal action.
SMS Communication Agreement
We provide SMS communication to improve customer experience by offering updates, notifications, and support.
4.1 Consent & Opt-In Process
- Consent to receive transactional and service-related SMS messages.
- Understand that message frequency may vary.
- Acknowledge that standard carrier messaging and data rates may apply.
- Submitting their phone number through an online form with an opt-in checkbox.
- Verbally consenting during a phone call.
- Sending a START message to (877) 362-2855 to enroll.
4.2 Types of SMS Messages
- 📦 Shipment tracking updates
- 📅 Delivery confirmations & scheduling
- 📞 Customer support interactions
- 🚛 Service notifications (e.g., weather delays, changes in logistics)
4.3 Opt-Out Process
- Reply STOP to any message to opt out at any time.
- No further SMS messages will be sent.
- A confirmation message will be sent verifying successful opt-out.
- Re-enroll by sending START to (877) 362-2855.
4.4 Help & Support
- 📩 Reply HELP to any SMS message.
- 📞 Call (877) 362-2855 for direct support.
- 📧 Email info@tayloroperation.com for inquiries.
4.5 No Third-Party Marketing
- We do not share, sell, or rent phone numbers to third parties for marketing.
- We do not use SMS communications for unauthorized promotions.
Your information is used only for essential service-related messaging.
Fees & Payments
5.1 Payment Terms
- All fees will be communicated before service confirmation.
- Payments must be made in full using approved methods:
- 💳 Credit/Debit Cards
- 🏦 Bank Transfers
5.2 Late Payments & Penalties
- Late payments may incur additional fees or result in service suspension.
- We reserve the right to use collection agencies for unpaid invoices.
Liability & Disclaimers
6.1 Limited Liability
- Delays due to weather, accidents, or government actions.
- Losses arising from incorrect shipping information provided by customers.
- Any consequential, indirect, or incidental damages.
6.2 Service Disclaimer
Our services are provided “as is” without warranties of any kind. We do not guarantee:
- Delivery on a specific date/time.
- That services will be free from interruptions or errors.
Privacy & Data Protection
- 🔒 We protect your personal information and will not share it with third parties for marketing.
- 📵 Your phone number is used only for service-related SMS communications.
- 📝 For more details, refer to our Privacy Policy.
Dispute Resolution
8.1 Governing Law
This Agreement is governed by the laws of Ohio, United States.
8.2 Dispute Handling
- Disputes should first be resolved through direct negotiation.
- If unresolved, disputes may proceed to arbitration in Ohio.
8.3 No Class Actions
Customers waive their right to file class-action lawsuits against Taylor and Taylor Transportation LLC.
Modifications to this Agreement
We may update this Agreement at any time. Changes will be posted on our website and take effect immediately. Your continued use of our services indicates acceptance of the revised terms.
Contact Us
For assistance, our team is available 24/7!
SMS Consent Form
Fill out the form below. Please choose at least one consent checkbox. You can reply STOP to opt out at any time.