We’re here to help — fast and clear.
At Taylor and Taylor Transportation LLC, we are committed to providing exceptional customer support. Browse the FAQ below or contact us directly.
📦 Shipping & Delivery
Tracking, coverage areas, and expedited solutions.
You can track your shipment using the tracking number provided in your confirmation email. If you need help locating it, contact support and we’ll assist you.
We provide freight transportation services across the United States.
Yes — we offer expedited and time-sensitive shipping solutions. Contact us with lane details and timing, and we’ll confirm options.
💳 Billing & Payments
Methods, invoices, and billing questions.
We accept major credit cards, bank transfers, and business checks.
Yes — invoices are sent to your registered email after payment is processed.
📜 Policies & Claims
Damages, claims, cancellations, and modifications.
Please contact our claims/support team as soon as possible and provide all necessary details, including photos and shipping documents, so we can assist quickly.
Contact customer support as early as possible to make changes. Fees may apply for last-minute cancellations depending on timing and dispatch status.
📲 SMS Notifications & Support
RingCentral SMS updates, opt-out, and assistance.
How SMS works
- Receive real-time updates on shipment status.
- Get important notifications about delays or changes.
- Text our team for quick support.
Opt-out / Help
After opting out, you will receive no further SMS messages unless you re-enroll.
Contact us
Send a message and our team will respond as soon as possible.