Taylor and Taylor Transportation LLC — Privacy Policy
At Taylor and Taylor Transportation LLC, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy explains how we handle your data, including our SMS communication practices, and outlines your rights regarding your information.
Information We Collect
We collect different types of information to provide and improve our logistics and communication services.
1.1 Personal Information
- Name
- Phone number
- Email address
- Mailing address
- Company name (if applicable)
1.2 Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type and version
- Pages visited and interaction data
- Cookies and tracking technologies
1.3 SMS-Related Data
If you opt in to receive SMS messages from us:
- The phone number you provided
- The content of messages sent and received
- Time and date of SMS interactions
How We Use Your Information
Service Delivery
Providing logistics solutions, processing shipments, and responding to inquiries.
Communication
Sending shipment updates, service notifications, and responding to support inquiries.
SMS Messaging
Sending transactional messages, delivery alerts, or updates based on your consent.
Security & Compliance
Detecting fraud, ensuring regulatory compliance, and maintaining service integrity.
Website Improvement
Analyzing performance and user behavior to enhance user experience.
SMS Communications & Consent Policy
3.1 SMS Opt-In & Consent
- By opting in, you agree to receive text messages related to logistics updates, service alerts, and customer support.
- Message frequency may vary.
- Message and data rates may apply.
- You can text HELP to (330) 572-4373 for assistance.
3.2 SMS Opt-Out
- Reply STOP to any text message to opt out at any time.
- After opting out, you will receive no further SMS communication unless you re-enroll.
We do not share or sell phone numbers collected for SMS purposes with any third parties or affiliate companies for marketing. Your SMS consent is used strictly for transactional and service-related communications.
Data Protection & Security
We implement strict security measures to protect your personal data against unauthorized access, alteration, or misuse.
Security Practices
- 🔒 Data Encryption: secure encryption of sensitive information.
- 🔐 Access Control: limited access by authorized personnel only.
- 🛡 Regular Audits: monitoring and security updates.
Third-Party Data Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share data with trusted partners strictly for operational purposes:
- Shipping carriers (for logistics fulfillment)
- Payment processors (to complete transactions)
- Government agencies (if required by law)
All third parties we work with must adhere to strict data protection policies.
Your Rights & Choices
Your rights include:
- Access & Update: request access to or corrections of your data.
- Opt-Out of SMS & Emails: opt out at any time.
- Data Deletion: request deletion, subject to legal retention policies.
Contact us at dispatch@tayloroperation.com or call (330) 572-4373.
Cookies & Tracking Technologies
We use cookies to improve our website experience. By using our website, you agree to our use of cookies. You can adjust your browser settings to disable cookies if preferred.
Updates to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated through our website or direct notifications.